A-Z Guide

A

Aboriginal Liaison Officer (ALO) - Wodonga TAFE: The ALO provides support for Aboriginal and Torres Strait Islander students through referrals, study support, advice regarding study options, and other support agencies. Currently, prospective students can discuss their study options and explore possible education pathways. The ALO also offers an Aboriginal perspective on study material being studied to lecturers and tutorial groups. The ALO is also a resource for non-indigenous staff and students.; Contact: Tuesdays, Thursdays and Fridays; Phone: 02 6055 6638; Fax: 02 6055 6388
Aboriginal Support - La Trobe: See indigenous student support officer - La Trobe
Academic Gowns: Student Services manages the hire and sale of academic gowns, whether for graduation ceremonies or when academic dress is required for other purposes. All inquiries should be directed to the Guild Administration Office, Union Building on 30 9479 2456.

Academic Records - La Trobe: Students who require an official transcript of their academic record should complete the application form available from the web at http://www.latrobe.edu.au/acadserv/current/transcripts or alternately pick up a form from your local Student Administration Office. Free unofficial transcripts can be obtained on the web. (See StudentOnLine); Official transcripts; 24 hour service: $30 for the first copy and $2 for each subsequent copy; Weekly service: $15 for the first copy and $2 for each subsequent copy.; Please note: Students will receive on complimentary official Academic Transcript upon completion of a course. This process is automated and will be sent to each completing student by mail. Students do not need to pay or apply for this service.

Academic Skills Unit - La Trobe: The Academic Skills Unit helps you to develop and adapt the study skills you need for successful tertiary study. This includes time management, note-taking, skills in reading, assignment writing, tutorial presentations, citing references and preparing bibliographies, and helping with exam preparation. Assistance may be on an individual or group basis, depending on your needs. See notice-boards for details on study skills lectures and workshops. A preparatory course, the University Bridging Programme, is available in semester 2 each year for mature age students who have not completed year 12 or who have had a long gap in their studies.; Room: 4236; Phone: 02 6024 9772; E-mail: asu.aw@latrobe.edu.au
Academic Rights for Students: La Trobe: you have rights as a student! If you have any questions or concerns you have the right to be listened to and treated as an adult. If you have any questions about your rights, contact:; Joanne Mathey at the Student Association on 0260556390; The Equity Officer at Student Services 0260249628; TAFE: The academic rights of students at Wodonga Institute of TAFE are protected by the Student Grievance Procedures. The Institute's policy allows for informal and formal processes in monitoring student progress. For further information, contact your head of department or Learner Services; Phone: 02 6055 6606
Accommodation: On Campus: Sixty-nine rooms are available to students of La Trobe and TAFE including one fully accessible unit for students with a disability. Priority is to first-year students who are recent school leavers. All students of La Trobe and Wodonga TAFE are eligible to apply. Contact the Residential Coordinator; Phone: 02 6055 6389; E-mail accommodation@wodongatafe.edu.au; Off Campus: A list of private providers is available online - Albury-Wodonga off campus accommodation register.; For further information contact:; Student Services (La Trobe) 0260249627 or 0260249628; Learner Services (TAFE) Building A 0260556389 or 60556606. Learner Services can also provide information about other forms of off-campus accommodation.; Contact Neville at Melrose Carrying Service on 20 6024 4469 if you need help moving. Discount rates apply to students (it's cheaper if you help)
Additional Subject Enrolment: TAFE: If you want to add a subject to your enrolment, talk with the appropriate teacher or program area leader. You will be asked to sign an enrolment variation form. Additional fees may apply.
Administration Services - Wodonga TAFE: Contact Administration Services for information about enrolment, payment of fees, results and other student matters. Come and see us on the ground floor of Building A at 87 McKoy St.; Hours: Mondays - Fridays, 8:30am - 5pm; Phone: 02 6055 6766
Advisors of studies - La Trobe: Each Faculty has appointed advisers of studies to assist in the detailed planning of courses. Students should contact their department or School as follows:; Law and Management - Room 4217, Michael J Osborne Building (4); Humanities and Social Sciences - Room 4228, Michael J Osborne Building (4); Social Work and Social Policy - Room 6109, Health Sciences Building (6); Environmental Management and Ecology - Room 4116, Michael J Osborne Building (4); Nursing - Room 6126, Health Sciences Building (6); Psychology - Room 4246, Michael J Osborne Building (4); Education - Room 4233, Michael J Osborne Building (4)
Anti-sexual Harassment Advisors (see also Sexual Harassment): Wodonga TAFE and La Trobe University are committed to providing an environment that is free from sexual harassment or discrimination. Any conversations you have with an anti sexual harassment advisor will be in the strictest confidence. You will be advised of your rights and be provided with support to deal with the situation. Search Wodonga TAFE and La Trobe websites for your equity officers.; La Trobe: 02 6024 9728; Wodonga TAFE: 02 6066 6662
Apprentice and Trainee Information: Phone: Team Leader, Administration Services, 02 6055 6766; Phone: NSW Department of Industrial Relations on 02 9243 8900 for information about awards and industrial matters; Phone: Mark Cottee, the Victorian Apprenticeship Field Officer 02 6055 6309
Attendance: Check your course's attendance requirements. Some TAFE courses have a compulsory 80% attendance rate.
Austdy/Abstudy (also see Youth Allowance): AUSTUDY is a Commonwealth Government scheme that provides financial assistance for students who are aged 25 years and older, and who are undertaking study in an approved course. To qualify for assistance, you must satisfy certain conditions of eligibility. The rates of AUSTUDY/Youth Allowance vary according to income/asset tests. For further information call AUSTUDY National on 132 317. Application forms can be obtained and lodged at Centrelink, Albury. If you are assessed eligible for AUSTUDY/ABSTUDY/Youth Allowance, you will also receive an application form for the supplement. When you receive benefits, you have the option of trading in part of your grant for a supplement. This means that for every $1 of your grant you can receive $2 in a supplement. Repayment can be made on top of your income tax, after you finish your studies and when you are earning above the average weekly wage, you can get a 15% discount on repayments made within five years.; Phone: Student Services (La Trobe): 02 6024 9627; Phone: Learner Services (TAFE): 02 6055 6389; Call in: Centrelink: 576 Townsend St., Albury; Freecall: Austudy/youth allowance 132 490; Freecall: Abstudy 132 317; For specific details regarding Abstudy:; La Trobe: phone 02 6024 9796, fax 02 6024 9777; Wodonga TAFE: phone 02 6055 6638, fax 02 6055 6388

B

Bar - at the Hangar (18+ only): The Hangar Bar is located in the Hangar, next to the Hangar Cafe. It has a restricted club license. The bar is open from 12 noon during semester as well as for student activities, functions, BBQs, class groups, or by student request at other times. Keep your eyes open for advertised opening times and for student activities, or call the Student Association; Phone: 02 6055 6641; If you are interested in booking a function or booking the bar, please contact Susie Robertson.; Phone: 02 6055 6716; Email: srobertson@wsawodonga.com.au
Board - Wodonga TAFE: Wodonga TAFE's board is the governing body of the Wodonga Institute of TAFE. Students are represented.
Bookshop (co-op): The bookshop on campus stocks textbooks at discount prices, stationery and software at educational prices. The bookshop also buys and sells second-hand books. Please note that the bookshop is closed from mid-December to mid-January.; Phone: 02 6024 9899; Hours: Monday - Thursday 9am-5pm; Friday 9am-1pm; E-mail: wodonga@coop-bookshop.com.au; The bookshop is located on the La Trobe campus and provides services to both Wodonga TAFE and La Trobe University.
Books (second-hand): From 2010, the Wodonga Student Association will be offering a range of second-hand textbooks to students. If you want to buy books or sell your old ones, visit us in the office (located in the Hangar); Phone: 02 6055 6641
Bus: Dyson's Bus Service runs a service to the Wodonga TAFE/La Trobe campus. Please refer to the following for bus timetables.; Dyson's Website: http://dysongroup.com.au/wodonga.htm; Phone: 02 6056 3100; Martin's Albury also runs bus services to Wodonga.; Martin's website: http://www.martinsalbury.com.au/; Student transport concession forms are available from Wodonga Railway Station

C

Cafeteria at the Hangar: The Hangar Cafe is operated by the Student Association for students of Wodonga TAFE and la Trobe University.; Hours: Monday - Thursday 9am-4pm; Friday 9am-2pm; Opening hours depend on demand and are limited during exam and holiday periods.; If you require catering, contact Susie Robertson. Financial members receive a 10% discount.; Phone: 02 6055 6716; E-mail: srobertson@wsawodonga.com.au
Cafeteria at Wodonga TAFE - Food on Campus: The main cafeteria at Wodonga TAFE is 'Food on campus', located on the ground floor of Building A. It offers a wide range of snacks, meals and drinks.; Opening hours during term: Monday -Thursday 7:30am-8pm; Friday 7:30am-3pm; Opening hours during break: Monday-Friday 10am-2pm; Vending machines with snack food and drinks are available at all times.
Cafe at La Trobe: 'Plan B' cafe at La Trobe is located next to the bookshop.; Hours: Monday - Friday 8:30am-4pm, from mid-February until the end of exams in November
Car Parking and Fines: Car parking is available at 87 McKoy St, Moorefield Park Drive, La Trobe car parks, and at University Drive. Parking fines do exist, so please obey the parking rules. Note the parking signs in University Drive. Note also that Victorian traffic rules apply to car parking.
Careers: The careers service is available to all enrolled students, and aims to help prepare you for the work force by providing assistance with the preparation of resumes, interview techniques and application letters. You are advised to make appointments well in advance of the need for these documents as the service is often fully booked. Full career assessments may be arranged with the counsellors. La Trobe students should register to use Career Hub using their usual username and password.; La Trobe: phone Student Services on 02 6024 9627 to make an appointment; Wodonga TAFE: Phone Student Services on 20 6055 6327, 02 6055 6933, or 02 6055 6606 to make an appointment.
Centrelink: Centrelink - 576 Townsend St., Albury; Newstart - 132850; Family payment - 131305; Enquiries/appointments - 131021; Pensions - 132300; TTY Service - 1800810586; Multilingual Service - 131202
Change of name or address - Wodonga TAFE: Obtain a 'change of personal details' form and lodge it at Administration Services for any change of home or term address, or change of name and so on. It is your responsibility to ensure that Wodonga TAFE has the correct address at all times. You need to provide documentary evidence if you want to advise any change of name.
Change of Name - La Trobe: Students must notify the University immediately of any name changes. Official documentary evidence (eg marriage certificate, passport, birth certificate) is required before a change of name will be amended on the University's student information system. The La Trobe University Testamurs Policy and Procedures provide that where an award has been conferred, a name may be changed in certain circumstances subject to the provision of documented proof. For more information see http://www.latrobe.edu.au/policy/
Chaplaincy: Chaplaincy invites students and staff to drop in for a cuppa, conversation, or chill-out. Come along to Room 4243, next to the Academic Skills Unit, upstairs in Building 4 at La Trobe. Chaplaincy has a trolley of donated food for student access (see food donations for students).; Contact the chaplain/team coordinator, Meleane (Mel) Siuhengalu.; Phone: 02 6024 8753 or 0431 664 505; E-mail: chalplain.aw@latrobe.edu.au
Child Care Service - Kids on Campus: Established by Wodonga TAFE and La Trobe University, Kids on Campus is located in picturesque surrounds between the two campuses and offers affordable, high quality care for the children of students, staff and the wider community. Opening hours are Monday-Friday 7:30am-6pm for approximately 50 weeks per year. Please contact Shelli Hardwick, Coordinator on 0260556635 or e-mail kidsoncampus@wodongatafe.edu.au for more information.

Children on Campus - La Trobe: The University acknowledges that students and staff may also be parents or guardians of children. While it emphasises that the responsibility for each child's safety rests with the adult concerned, it directs staff to deal sympathetically with requests from students to bring a dependent child into teaching situations if normal arrangements change unexpectedly. Children are not permitted to enter scientific laboratories, workshops or commercial kitchens without the express approval of the area manager, and then provided they are under appropriate supervision.; Information relating to the Policy on Children on Campus can be found on the Equality and Diversity Centre website: http://www.latrobe.edu.au/equality/policies or from the Equality and Diversity Centre. For contact and campus location details please refer to http://www.latrobe.edu.au/equality
Clubs and interest groups: If you are interested in forming or joining a club or interest group, visit the Student Association Office, phone 0260556641, or e-mail. Clubs and societies vary annually.
Council - La Trobe: University Council meets monthly in Melbourne. Please contact the Office of the Executive Director for further information.
Counselling: Counsellors are available to all students of the TAFE and La Trobe campuses. Counselling is free and totally confidential. Any issues that interfere with your ability to study can be discussed, for example, personal relationships, conflicts, study motivation, stress, relationship issues, anxiety, depression and anger. Counsellors are available during normal office hours, and a limited after hours service will be advertised on notice-boards.; La Trobe: phone Student Services on 02 6024 9627 or email counsellor.aw@latrobe.edu.au; Wodonga TAFE: phone Student Services on 02 6055 6327, 02 6055 6933 or 02 6055 6606 to make an appointment.
Course information: Wodonga TAFE: for detailed information about local and national courses, see Student Services (Ground floor, Building A); Phone: 02 6055 6606; E-mail: courseinfo@wodongatafe.edu.au; La Trobe: see the future student advisor, room 4205, Michael J Osborne Building 4, University Drive; Phone: 02 6024 9875; E-mail: study.aw@latrobe.edu.au

D

Dental Service: Albury Area Dental Services, Albury Community Heath Centre, 596 Smollett St. Albury, 0260581800; Wodonga Dental Clinic, Wodonga Regional Health Service, 81 Vermont St. Wodonga, 0260517530
Disciplinary Procedures: Wodonga TAFE has a procedure to manage inappropriate behaviour and academic misconduct, available at http://www.wodongatafe.edu.au or from any department on request.
Disability Service: Both La Trobe University and Wodonga Institute of TAFE have in place policies and procedures for students with a disability. Each organisation employs a Disability Liaison Officer (DLO) to coordinate the Disability Support Programme. This service is available for students with a disability and/or medical condition while they are studying. The DLO's role is to ensure that students with additional learning needs can study free from any discrimination or harassment and are able to participate fully and equally in all aspects of campus life. Support Services provided include note-takers, classroom assistance, and other academic assistance on campus, assistance with arrangements for alternative examination or assessment conditions, access to specific equipment, enrolment support and campus orientation. Applications for special consideration for course material to be available in the appropriate format are also available.; La Trobe: contact the ELO/EO, Student Services; Phone: 02 6024 9628; E-mail: dlo.aw@latrobe.edu.au; Wodonga TAFE: contact the DLO/EO, Student Services, in Building A; Phone: 02 6055 6662; Fax: 02 6055 6388
Drink Spiking: Stop! Think! Spiked drink?; There may be people around you who are intending to spike your drink. Drink spiking is a crime. Reduce the risk. Never leave your drink unattended. Know what you are drinking.

E

E-mail: All La Trobe students are allocated a university e-mail address which is computer generated. Students are encouraged to check their university e-mail account regularly as official correspondence, including results, will only be sent to your La Trobe e-mail address.; TAFE students are allocated IT network access and an e-mail account when they enrol.
English Language (ESL) Unit - La Trobe (see also International Student Officer (ISO) - La Trobe: The ESL unit offers workshops and one-on-one sessions on academic skills and English language development. Make an appointment by contacting the ESL tutor.; Phone: 02 6024 9774 or 0417 386 515; E-mail: esl.aw@latrobe.edu.au; Visit: Room 4237, Michael J. Osborne Building 4
EnviroSMART - La Trobe: EnviroSMART is the first point of call for all environmental projects at La Trobe. The EnviroSMART programme aims to educate and encourage staff and students to make La Trobe University sustainable now and into the future. It endeavours to continually improve La Trobe University's everyday operations and office practices making them more sustainable.; If you're keen to learn more about what La Trobe is doing to reduce harm to the environment, or you want to get involved with other students who are environmentally active, EnviroSMART is the place to visit.; Phone: 03 9479 3929; Email: envirosmart@latrobe.edu.au; Website: http://www.latrobe.edu.au/envirosmart
Equal opportunity policy and procedures: La Trobe University and Wodonga TAFE have a range of procedures to guide the informal and formal processes for resolving grievances regarding discrimination or equal opportunity. These documents are available from the Equity Officer at La Trobe (phone 02 6024 9628), Student Services at Wodonga TAFE, the Library, or any office of Wodonga TAFE.
Equity Officer (EO): The Equity Officers are available to advise all students and staff on matters relating to equity, harassment and discrimination.; La Trobe: 0260249628; TAFE: 0260556662
Exchange programmes - La Trobe: Make the world your campus. Go on a Student Exchange. Broaden your educational horizons, expand your mind and explore new cultures while still working towards your La Trobe University degree. Spend one semester or one year in a new and challenging environment on Student Exchange. La Trobe University maintains active partnerships with more than 105 institutions in more than 32 countries around the globe such as Argentina, Sweden, Canada, Finland, Greece, Germany, India, Italy, Japan, Korea, Mexico, Norway, Spain, Thailand, the UK and the USA.
La Trobe University mobility grant scheme: La Trobe University students participating in an overseas activity may be eligible for a Mobility Grant. Please note that grant amounts will change between semesters. All grants are paid in Australian dollars or in equivalent Australian dollars at the time of transfer.; Application deadlines: exchange during semester 1 (July 1st previous year); exchange during semester 2 (December 1st of the previous year).; To find out more, visit http://www.latrobe.edu.au/international/edabroad/exchange
Extensions: In certain circumstances, such as ill-health, it may be possible to receive an extension for an assessment task. Check your department for details. Don't ask for it at the last moment. Remember too, an extension for one assignment usually puts pressure on you to submit other tasks on time.

F

Fees (see also Refund of Fees) - TAFE: See Wodonga TAFE's fees, charges and refunds flyer, available from all departments of Wodonga TAFE or from http://www.wodongatafe.edu.au
Student Amenities Fees - TAFE: The Student Amenities Fee (SAF) is collected by the Institute on behalf of the Student Association to provide amenities and services such as facilities, student activities, staff assistance, student representation, loan of equipment, academic/grievance advice, orientation, clubs and societies, sporting activities and student publications. A portion of this money is retained by the TAFE to fund Lerner Services. The SAF is payable at enrolment. The portion of money received by the Student Association is administered by the elected Student Executive. Minimum and maximum SAF applies and the fee is calculated at an hourly rate. Concessions may apply. Please confirm with your enrolment centre.
Financial Aid - La Trobe: Student loans are available to assist all currently enrolled students to support essential needs in order to complete their studies. Essential needs may include, but are not limited to, books, equipment, computer software and hardware, travel for research and course placement. Loans will not be granted for daily parking costs at University campuses and daily transport costs. For further information, or to obtain an application form, contact the Student Centre of the Financial Aid staff using the details provided below.
For matters relating to Youth Allowance and other Centrelink benefits, please contact the Student Centre.: Contact: finaid@latrobe.edu.au

Phone: 03 9479 5622 or 03 5444 7500: Website: http://www.latrobe.edu.au/acadserv/finaid/
Food and Beverage Supervisor: Wodonga Student Association employs a Food and Beverage Supervisor, Susie Robertson. Susie manages the Hangar Cafe and the Hangar Bar. If you wish to book the Hangar for a function or student activity, or if you require catering, contact Susie at the Student Association; Phone: 0260556716 or e-mail.
Food donations for students: The chaplaincy service is located upstairs in Building 4 at La Trobe. It houses a trolley of donated goods, for example, cereals, noodles, toiletries and canned foods. On Thursday mornings, we have access to day-old bread from Baker's Delight. The trolley and basket of food are placed in the waiting room at Student Services for any students who may need help in this way.

G

Gay and Lesbian - Hume Phoenix: Hume Phoenix Inc supports non-heterosexual people in the Albury-Wodonga region.
Golden Key: Golden Key International Honour Society aims to build a community of academic achievers by providing opportunities for individual growth through leadership, career development, networking and service. New students from other university chapters are invited to become part of the La Trobe Chapter and all students are welcome to take part in Chapter events http://www.latrobe.edu/goldenkey/
Graduation - TAFE: Graduation ceremonies are scheduled annually for each department.
Gym - On Campus: The Hangar Gym is mainly opened during the opening hours of the Hangar Cafe. For information about detailed opening hours, membership and so on, ask at the office of the Student Association, the Hangar Cafe, or e-mail.

H

Hangar (see also Student Building): The Student Amenities Building, for Wodonga TAFE and La Trobe University students, is located on University Dr. The Hangar includes a function area, bar, cafe, gym, lounge, offices etc. If you are interested in booking the Hangar for a function or a student activity (full bar and catering available), contact the Student Association 0260556716 or e-mail.
Hangar Cafe: The Hangar Cafe is located at the Hangar and is run by the Student Association. The cafe is managed by Susie Robertson, the Food and Beverage Supervisor. Opening hours are 9am to 4pm (2pm Fridays) and may vary with demand. there is a good range of inexpensive food and drinks, inside and outside seating, music, pool table, table tennis table, and space to study. Financial members receive a 10% discount. The cafe can cater for a range of staff and student activities, or if you are interested in booking the Hangar, contact Susie on 0260556716 or e-mail.

I

Indigenous Australian (Aboriginal and Torres Strait Islander) Students (La Trobe): Aboriginal and Torres Strait Islander students are offered academic and personal support, assistance and advice from the Aboriginal Liaison Officer. Assistance is also available through the Aboriginal Tutorial Assistance Scheme.; Phone: 02 6024 9796; Email: alo@latrobe.edu.au; Website: http://www.latrobe.edu.au/indigenous/
Indigenous Student Support Officer - La Trobe: Please contact the indigenous student support officer:; Phone: 20 6024 9796; Days: Monday, Tuesday and Wednesday; Where: First floor, Michael J Osborne Building 4; Email: indigenous_enquiries@latrobe.edu.au
Insurance - Student Accident: Students at this campus are covered by student accident insurance under a policy taken out by Wodonga Student Association. Students are covered from enrolment until their last exam or class in their final year. Insurance provides 24-hour, 365-day world-wide cover for medical benefits for non-Medicare medical expenses (e.g. physio, chiropractic, ambulance, dental etc.) and is restricted to campus related activities (e.g. sporting, field trips, travel to and from placement). Please contact the Student Association 0260556641 for further information.
International Students' Association (ISA): The ISA on Bundoora campus is a non-political student organisation representing the interests of all international students enrolled at the University. Its aims and objectives are to promote and assist the welfare, social, educational and cultural activities of international students and to promote goodwill and understanding amongst Australians and international students.
Phone: 03 9479 1573 or 03 9479 3959: Fax: 03 9479 3968
Email: isa@latrobe.edu.au: Website: http://www.latrobe.edu.au/guild/cae/isa/
International Student ID Cards (ISIC): This discount card is necessary for students who want a discount for interstate travel by rail or bus (other than Victoria). It is also necessary for discounts on the XPT (train) to Melbourne or Sydney. The ISIC is available to full-time students and is an internationally-accepted student photo ID card. Applications are available from the Student Association, Student Services or La Trobe Student Administration.
International Student Officer - La Trobe: The International Student Officer's role is to assist with the transition of international students to this university, so that the experience is as positive and successful as possible. Workshops to orientate international students to Australia and the local area are also offered. Advice on matters relating to welfare, academic knowledge and intercultural knowledge is also provided.; Phone: 02 6024 9774; Email: iso.aw@latrobe.edu.au; Visit: Room 4237, Michael J Osborne Building 4
International Students - TAFE: The International Student Officers provide course information and information regarding English language testing, Visas, health insurance, and so on.; Phone: 02 6055 6606; Email: courseinfo@wodongatafe.edu.au

J

K

L

La Trobe Graduation Ceremony: The annual Graduation Ceremony is held in the first half of each year in Wodonga. The ceremony is followed by afternoon tea and a graduation event organised by Wodonga Student Association. See http://www.latrobe.edu.au/aw/news/graduation-ceremonies.html
La Trobe University annual presentation of prizes and scholarships: The annual presentation of prizes and awards are held in the second half of the year and usually take place at the Albury-Wodonga campus, University Dr., Wodonga. See http://www.latrobe.edu.au/aw/news/awards.html
La Trobe University Postgraduate Association (LUPA): LUPA is the representative body for postgraduate students across all campuses of La Trobe. Comprising approximately 5000 students, LUPA can facilitate local seminar sessions or organise trips to Bundoora free of charge for seminars about thesis writing, planning and editing, research methodology, publishing in academic journals, academic careers, time management and so on. LUPA can facilitate social functions and act as a contact point for postgraduate students on the Albury Wodonga campus.; To subscribe to the LUPA newsletter (based at Bundoora), email listserve@latrobe.edu.au with the message 'subscribe lupa' in the body of the email. Leave the subject box blank.
Language and Academic Skills Units - La Trobe: The Academic Skills Unit assists students on an individual or group basis with academic concerns such as essay writing, effective reading, examination preparation, note taking and time management. During second semester of each year, the Unit runs a University Bridging Programme for mature-age students intending to commence a university course in the following year. Additional places within this program are available for Aboriginal and Torres Strait Islander students. Other short-term preparatory programmes are conducted from time to time.; Contact Bernadette Bennet, Room 4240, First floor main administration building (4); Phone: 02 6024 9772
Library - David Mann: The library provides resources and services to La Trobe University, Wodonga Institute of TAFE and the Murray-Darling Freshwater Research Centre.; Hours during semester:; Monday-Thursday: 8:30am-9pm; Friday: 8:30am-5pm; Saturday and Sunday: 1pm-5pm; Hours during the July and summer vacations:; Monday-Friday: 9am-5pm; The library is closed on Australia Day, over Easter, on ANZAC Day, on the Queen's birthday holiday, and over the Christmas/New Year period. It is open on all other public holidays. Notices about any changes to opening hours are displayed at the entrance to the Library and at http://www.lib.latrobe.edu.au/; Borrowing; Undergraduate students from La Trobe and Wodonga TAFE students may borrow up to 15 items for two weeks. Postgraduates and honour students may borrow 20 items. PhD students may borrow 25 items for four weeks. You may renew your loans for three further periods provided the items concerned are not reserved for another borrower. Students can renew loans online by clicking on 'My Library' from the library's home page or by speaking with staff at the loans desk. Some items that are in high demand items cannot be renewed. To make sure that access to library materials is as fair as possible, anyone who keeps an item beyond its due date will incur a fine. However, fines are only collected when they reach a total of $10 or more. When this happens you will not be able to borrow until the fine is paid. Fines totalling less than $10 are cancelled at the end of each year. If you were not able to get the book back because you have a genuine reason, such as illness, please talk to the staff at the loans desk and bring some documentary evidence with you.; Rates of accrual for fines; 14 and 28 day loans - $0.20 per day; Reserve collections: $2.50 for any time up to the first hour, then $1 for each additional hour late; Items that have been recalled: $1 per day per overdue item; Photocopying; The library provides self-service photocopiers. La Trobe students are able to add credit to their student cards which are then used to pay for photocopying and printing anywhere on campus. You must register your student card on a dedicated terminal in the library before credit can be added or spent. Wodonga TAFE students may purchase a photocopy card from the vending machine in the photocopy room on level 1 in the library. The plastic card costs $2 and includes some credit for photocopies. More value must be added to the card at the same machine. Change for notes of small denomination notes is available at the loans desk. A4 copies are charged at 12c per copy.; Help; If you need help with any of the library's services or resources, the library staff will be happy to help you. A printed guide to the library and its services is available and you can also find information on the library's home page at http://www.lib.latrobe.edu.au. If you have any suggestions or queries, please speak to one of the library staff or use the 'Ask a Librarian' link from the home page.; Phone: Loans desk on 0260249760 or 0260556694; Go to: http://www.lib.latrobe.edu.au
LIRNSpace: The computer and internet resources in the Learning Innovation and Resource Nexus (LIRNspace) are available to students from Wodonga TAFE and La Trobe. The LIRNspace is located above the cafeteria in Building A at Wodonga TAFE. La Trobe can register to use the LIRNspace by showing their student card at the helpdesk. It will take one working week for registration to be processed. Wodonga TAFE students are automatically registered on full enrolment. This can take approximately 48 hours.; A helpdesk service operates from the LLIRNspace.; Hours: Monday - Thursday 8:30am-7pm; Friday 8:30am-5pm; You can drop into the LIRNspace to use a computer. The 18 computers in the E-street area of the LIRNspace have internet access and are available for use after hours.; Hours: Mondays-Fridays 7am-10:30pm; Saturday and Sunday 9am-5pm; To gain access, registered students must purchase a token for $10 from the helpdesk.; You can return library books and resources via the book return chute which is next to the helpdesk in the LIRNspace. These are returned to the Library at 12 noon daily.; See your teacher or the LIRNspace staff for help if you have a LIRNspace account but have problems logging into the computers at Wodonga TAFE computes. The latest Wodonga TAFE student computer resource guide is always available on the P-drive or from the helpdesk in the LIRNspace. This guide shows you how to use the computer systems and states the rules and regulations which apply when you do so.
Lost Property - La Trobe: All lost property should be deposited with or sought from Student Administration, Ground Floor, Michael J Osborne Building. All uncollected lost property is disposed of after three months.

M

Massage Clinic: The students of the massage courses at Wodonga TAFE offer both relaxation and remedial massage to the public and to other students. These massages are supervised by Wodonga TAFE staff and the cost is a fraction of what you would pay at another clinic. Why not treat yourself to a massage? Contact the Fitness, Sport and Recreation Department at Wodonga TAFE to make an appointment.; Phone: 02 6055 6912 or 02 6055 6506; Email: csh@wodongatafe.edu.au
Mediation: Mediation services exist to support students who are involved in any grievances or disputes in relation to their enrolment and studies.; La Trobe: phone the equity officer on 02 6024 9628; Wodonga TAFE: Phone Student Services on 20 6055 6606
Medical: You must have your own Medicare card when you leave home. If you do not already have one, contact the Medicare Office for application forms and further information.; Visit: 125 High St. Wodonga; Visit: 489 Dean St. Albury; Phone: 132 011; You will need your Medicare card to claim a rebate on medical fees if bulk-billing is not available. There are several medical clinics in Albury Wodonga. Information on each centre including whether they are accepting new patients and policies on bulk-billing can be downloaded here. Information in this document may have changed. Please phone ahead to ensure that you can get an appointment.; For accident and emergency services (also for emergency dental service) including after hours, please bring your Medicare card.

N

National Aboriginal and Torres Strait Islander Day Observance Committee (NAIDOC): Information regarding NAIDOC week can be accessed by contacting the Indigenous Student Support Officer.; La Trobe; Phone: 02 6024 9796 or 0439 005 325; Visit: Monday, Tuesday or Wednesday, 1st floor, Michael J Osborne Building 4; Wodonga TAFE; Phone: 02 6055 6638; Fax: 02 6055 6388

O

Orientation and O-Week: The Student Association provides a range of orientation activities at the start of the year including Wodonga TAFE orientation in mid-February, first-year La Trobe orientation at the end of February, and O-Week later in February or early in March. The aim of O-week is to encourage students from Wodonga TAFE and La Trobe to meet one another, and to involve them in the social and recreational activities offered at the Hangar Bar, Hangar Cafe and gym. La Trobe's academic orientation will take place from Wednesday 24th February to Friday 26th February 2010.; For more information contact the Student Association office on 0260556641 or look online.

P

Personal Safety: On-site security is only a phone call away.; Phone: 02 6056 6600 or 02 6055 6500 (after hours).; For a security escort around campus at night, contact the security officer from the free-call white wall phone in the TAFE Cafe or the main and teaching buildings at La Trobe University.; Hours: Monday-Friday 6:30pm-10:30pm; Phone: 0419 750 108
Plagiarism: Plagiarism is directly copying someone else's work (an author or another student) and representing it as your own without acknowledging itts source. Plagiarism is a very serious offence. For information on citing and referencing, visit the staff in the Academic Skills Unit at La Trobe (phone 0260249772) or refer to Wodonga TAFE's guide for referencing which is available at http://www.wodongatafe.edu.au/ or in your student handbook.
Privacy - Wodonga TAFE: Wodonga TAFE is committed to uphold the conditions that are set out in the Australian Government Privacy Act. To view this act, please go to http://www.privacy.gov.au/law/act
Proof of Identity - Wodonga TAFE: All learners at Wodonga TAFE must show proof of identity at time of enrolment. Please contact Administration Services if you require further information.; Phone: 02 6055 6766

Q

R

Recognition of Prior Learning (RPL) - Wodonga TAFE: RPL is an assessment process that matches your previously-learned skills, knowledge and abilities to a formal unit of competency. You may receive RPL for one unit of a qualification or for a whole qualification. This means that you do not have to relearn the things you already know how to do. discuss your RPL options with your course coordinator or with Wodonga TAFE's Skills Recognition Officer.; Phone: 02 6055 6920; If you are a Victorian resident or work in Victoria, you can talk to Skills Stores about your RPL options.; Phone: 02 6024 9628
Refugee support program - La Trobe: La Trobe has a program that supports students who have arrived in Australia as refugees or asylum seekers within the past ten years. For more information, contact the Equity Officer.; Phone: 02 6024 9628
Refund of fees: Wodonga TAFE:; Refunds are managed in accordance with Victorian Government guidelines. For detailed information about refunds, see Wodonga TAFE's fees, charges and refunds flyer, available from all departments of Wodonga TAFE, or at http://www.wodongatafe.edu.au; La Trobe:; If you defer or withdraw from our course before the appropriate census date for the unit or units you are enrolled in you may be eligible for a refund if you paid your student contribution or fees upfront. Census dates for each unit can be found on the Statement of Account you receive as confirmation of your enrolment and you must check each unit. An application for refund form should be completed and lodged with Student Administration.
Results: TAFE:; Results are normally posted to students during January of the following year. Students can request information about their results/progress from their departments at any time. Requests for the reissue of results or certificates may incur a fee.; La Trobe; Results are available on the website Student Online in mid-July for semester 1 and mid-December for semester 2. Results will be e-mailed to you at your official La Trobe e-mail address.
Resume/Job applications: Do you need help with job applications, resumes and interview techniques?; Wodonga TAFE; Contact the careers counsellor; Phone: 02 6055 6933 or 02 6055 6327; La Trobe; La Trobe students should register as users of CareerHub. Log on with your normal username and password at http://www.latrobe.edu.au/careers/
Room Bookings: Student groups may book University central teaching rooms for the purpose of club meetings. Student clubs may book rooms between 9am and 5pm during semester periods. Charges apply for evening, outside semester and weekend bookings. For university central teaching room bookings, apply in writing to the Room Bookings Officer via email: roomsaw@latrobe.edu.au

S


Scholarships, awards and prizes - la Trobe: La Trobe University offers a number of scholarships for commencing and continuing students, ranging in value from $2000-$5000 per year, including Commonwealth Scholarships. Some scholarships will assist rural and regional students, those from a low socio-economic background, or Indigenous students. Others will recognise students with exceptional academic results. Grants are also available for honours students. More than 650 scholarships are awarded annually to commencing and continuing students across all faculties and campuses of the University. Further information on specific scholarships, including detailed eligibility criteria and guidelines, can be obtained at http://www.latrobe.edu.au/scholarships Please note that the application process and opening and closing dates vary for each scholarship.
Second-hand Text Books: Wodonga Student Association is now selling second-hand TAFE and University textbooks. See the second-hand book page for further information on how to sell your books, and a listing of the books that we currently have for sale.

Sexual Harassment (see also anti sexual harassment advisors): Wodonga TAFE and la Trobe are committed to providing an environment that is free from sexual harassment and/or discrimination. Sexual harassment is unwelcome, unlawful and unacceptable behaviour of a sexual or sex-based nature. This includes verbal or physical behaviour and written communication such as emails, letters, notes, graffiti and so on. If the harassment is ongoing, it may be affecting your studies or your personal relationships. If you think you are being harassed, contact the Equity Officer for advice and support. All matters are strictly confidential.; La Trobe: phone 02 6024 9628; Wodonga TAFE: phone 02 6055 6662
Skills Stores - Wodonga TAFE: Skills Stores is a Victorian Government service that is provided free of charge for Victorian residents. Skills Stores provide friendly, expert advice on the many opportunities and options that are available through Victoria's vocational and educational training system. Skills Stores help people to gain recognition for their current skills and provide guidance on how best to gain qualifications and update or improve existing qualifications.; When you visit a Skills Store, you can make an appointment with one of the consultants. The consultant will discuss your current skills with you, in order to identify how these skills may be counted towards a nationally-recognised qualification. The consultant can then give you a personal referral to a TAFE institution or other registered training organisation (RTO) to have those skills formally assessed. That way, existing skills and experience may be recognised by a qualification or a statement of attainment without you having to repeat training unnecessarily.; Please contact Skills Stores in Wodonga for more information.; Phone: 1300 550905; Email: skillstores@wodongaskills.com.au; Go to: http://www.wodongaskills.com.au
Student Administration - La Trobe: Contact Student Administration for information about enrolment, payment of fees, results and other student matters. Come and see us on the Ground Floor of the Main Building at University Drive.; Hours: Monday, Tuesday, Wednesday and Friday: 9am-5pm; Thursday 9am-4pm; Phone: 02 6024 9791
Student Association: The Student Association exists to assist TAFE and La Trobe students by providing facilities, services and activities. Student contributions to the funding of the Student Association include the Student Amenities Fee (TAFE) and the Voluntary General Service Fee (La Trobe). These fees are administered by the Student Executive and the staff employed by the Student Association. The Student Association receives most of the SAF except for a portion retained by the TAFE to fund Learner Services. This portion is approximately 33% of the SAF collected.; Facilities include the Hangar, the student lounge in Building W, the Hangar Cafe, bar and gym, function space, lounge, offices, a meeting room, etc.; Services offered include a range of student publications (diary, wall planner, magazine), assistance with appeals or other academic grievances, representation on committees throughout the University and TAFE, a student loan fund, daily newspapers, student discounts, food vending machines, fax services, discount movie tickets etc.; Activities include orientation week, BBQs, entertainment, evening functions (such as pub crawl, trivia nights, band nights), sports competitions, equipment for loan, and a range of clubs and societies.; If you have any questions or suggestions, drop into the Student Association Offices in the Hangar, call on 0260556641 or e-mail.
Student Association AGM: Every year there is an Annual General Meeting of the Wodonga Student Association Inc. At the AGM, the Student Executive Committee reports on the operations of the previous year, as well as financial and other matters. The AGM is advertised for several weeks around campus and online.
Student Association Executive: The facilities, services and activities of the Association are organised by an elected Student Executive consisting of ten members. Nominations for positions are advertised for at least two weeks prior to elections. For details, drop into the Student Association Offices, call 0260556641 or e-mail.
Student Building - The hangar: Located on University Drive, the Student Amenities Building includes the Hangar Cafe, Gym and Bar. The building also incorporates a lounge with TV, pool and table tennis tables, couches, function space, meeting room, offices, toilets and showers, etc.
Student Liaison Officer: The Student Association employs a full-time Student Liaison Officer, Joanne Mathey. The SLO works with the Student Executive Committee to run the Association and to provide a range of facilities, services and activities for students. Joanne is also available to assist individuals or groups of students regarding student activities, facilities on campus or concerns/issues relating to being a student. Call 0260556390 or e-mail.
Student Loans: The student loan fund is available for students who are experiencing financial hardship. There are a number of loan funds for each institution. Loans from these funds are interest-free. They must be paid back within the agreed term otherwise results are withheld. The Student Association supports the student loan fund.; Wodonga TAFE: phone Student Services (student welfare) on 0260556389; La Trobe: Phone Student Administration on 0260249773
Student Lounge - Wodonga TAFE: The student lounge is located in Building W at Wodonga TAFE, near Building A. It has kitchen facilities and can be used by all Wodonga TAFE students.
StudentOnLine - La Trobe: The University provides an interactive website for students - StudentOnLine - which enables students to check their enrolment, re-enrol, vary enrolment, change postal addresses, check results and course completion, view and print an unofficial transcript, pay fees and access other student services. A username and password is required to access the site and students are required to change the password when accessing the service for the first time. Access is at http://www.latrobe.edu.au/acadserv/current/studentonline
Student Phone - La Trobe: A phone is located in the foyer of Student Administration to enable students to make calls within the university free of charge.
Student Policies: Wodonga TAFE; Student discipline, health and wellbeing, enrolment, assessment and grievance policies are available from Student Services and teaching departments.; La Trobe; Information about student policies can be found at http://www.latrobe.edu.au/policies/index.html
Student Representation: The Student Association provides student representation on a range of TAFE and University committees.
Student responsibilities for computer use - Wodonga TAFE: Wodonga TAFE's student computer resource guide sets out your responsibilities for using the internet and computer resources when you are on campus at Wodonga TAFE, at the David Mann Library using Wodonga TAFE computers, and off campus using Wodonga TAFE's student computer rooms. This information is also for La Trobe students who use the LIRNspace. The guide also includes information about how to log in, save files, print, use email, the internet, and other equipment and purchasing resources that are available to you.
Student Rights: Students have rights. If you believe that you are not being treated fairly let the student association know. Visit us in the office, phone 0260556641, or e-mail.
Student Services - La Trobe: Student Services at La Trobe produces a comprehensive guide each year that includes information about local accommodation, medical and health services, community agencies and financial aid. Copies are available from Student Services or Student Administration.; Counselling; Contact Student Services for free confidential counselling on a range of issues.; Phone: 02 6024 9627; Email: counsellor.aw@latrobe.edu.au; Careers; La Trobe students should register as users of CareerHub. Log on with your normal username and password. Career workshops about preparing resumes and job applications, and improving your job-seeking skills will be advertised.; Phone: 02 6024 9627 to make an appointment; Other services include accommodation, student welfare, disability liaison officer, and an equity offer.
Student Services - Wodonga TAFE: Student Services is located on the ground floor of Building A (near the cafeteria) at 87 McKoy Street.; Phone: 02 6055 6606; Student Services offers a range of services to support your academic, financial and personal needs including accommodation, ALO, Centrelink advice, course information, youth pathways, welfare support, study skills, equity services, disability support, international client services, VTAC, skills recognition, learning support, parents returning to earning program and more.; Careers service; Contact the career counsellor for career direction and planning, and help to prepare resumes and job applications.; Phone: 02 6055 6933 or 02 6055 6327; Counselling (see also counselling); Counsellors are available to help you with difficulties that may arise. Counselling is free and totally confidential.; Phone: 02 6055 6327, 02 6055 6933 or 02 6055 6606 to make an appointment.
Student Welfare: Help is available with all Austudy, youth allowance and other financial enquiries. The welfare office links closely with community agencies and can provide information, support and referral for various issues.; Wodonga TAFE; Phone: 02 6055 6389; Email: accommodation@wodongatafe.edu.au; La Trobe; Phone: 02 6024 9627; Email: counsellor.aw@latrobe.edu.au
Study Skills Support: The Learning Support Unit offers educational support for all students of Wodonga TAFE. Support includes time management, note taking, skills in reading, assignment writing, tutorial presentations, citing, references and preparing bibliographies, study skills, extra tutoring in particular subjects (if applicable) or helping with exam preparation. Assistance may be on an individual or group basis, depending on your needs. Preparatory courses such as bridging programs are available during the year for students who are returning to study.; Wodonga TAFE; Contact: Jenni Myers in Student Services, ground floor of building A; Phone: 02 6055 6606 for an appointment; La Trobe (see academic skills unit)
Subject or course changes: TAFE: if you wish to make subject or course changes, firstly see a staff member from your department and then complete the appropriate form.; La Trobe: Variation of enrolment forms are available from Student Administration

T

TAFE awards night: Wodonga TAFE holds an awards presentation evening annually.
Train Travel: Victoria - V/Line - 136196; Wodonga Station - 0260558140; NSW - CountryLink - 132232
Tenants' Rights: Victoria: Consumer and Tenancy Advice Service, 110 Hume St. Wodonga 0260247829; NSW: Office of Fair Trading, 490 David St. Albury, 0260413222

U

UAC: For students applying for courses through UAC, University Admissions Centre for NSW and the ACT, the web address is http://www.uac.edu.au
University games: This is an annual event with approximately 30 Australian universities participating. The 2010 games will be held in Perth in late September. Call the Sports Centre on 03 9479 2973 for details.

V

VTAC: Assistance is available to students lodging online applications through VTAC: TAFE - 0260556606; La Trobe - 0260249785

W

Wageline: Victoria: 1300363264; NSW: 131628

X

Y

Youth Pathways Programme - TAFE: The youth pathways officers (YPOs) are available to support young people who are enrolled at Wodonga TAFE. The YPOs can help with a variety of issues including support, advocacy, information and referrals for issues such as peer and relationship problems, transport, Centrelink support, resume writing, job searching, traineeship and apprenticeship applications, health problems, drug and alcohol problems, family problems and so on.; Phone: 02 6055 6606 to make an appointment
Youth Allowance: If you are under 25 years of age and undertaking training, you may be entitled to youth allowance. For further information, contact Centrelink.; Phone: 132490; Wodonga TAFE; Phone: Student Services on 20 6055 6389; Email: accommodation@wodongatafe.edu.au; La Trobe; Phone: Student Services on 02 6024 9627; Email: counsellor.aw@latrobe.edu.au